Terms and Conditions

1About these terms

These Terms and Conditions apply to everyone who visits alqiswaquran.com, books a trial class or enrolls in a course with Al-Qiswa Quran Academy. By booking a class or paying fees, you agree to these terms. If you do not agree, please do not use our services.

In these terms, "we", "us" and "the academy" mean Al-Qiswa Quran Academy. "You" means the student, or the parent or guardian who enrolls a student.

2Who we are

Al-Qiswa Quran Academy is an online Quran academy based in Lahore, Pakistan. Our female teachers give live one-to-one classes in Noorani Qaida, Quran Reading, Tajweed, Hifz, Quran with Tarjuma and Islamic Studies to students in different countries.

Our classes are for girls, women and young boys. Every class is taught by a female teacher.

3Free trial class

New students can take a free trial class before enrolling. The trial lets you meet the teacher, check the class time and see how online lessons work. No payment is taken before or during the trial, and there is no obligation to continue after it.

We may limit free trials to one per student, and we may decline a trial request at our discretion.

4Enrollment

After the trial, you can enroll by confirming the course, your monthly plan (the number of class days per week) and the class time with our team on WhatsApp or by email. Your place is confirmed once the first payment is received.

Please give correct information when you enroll, including the student's age, current level and your time zone, so we can choose a suitable teacher and course.

5Fees and payment

Fees depend on your monthly plan, that is the number of class days per week. They do not change by course. Current plans are shown on our Pricing page:

• Starter Plan: 1 day a week, $35 a month.
• Beginner Plan: 2 days a week, $45 a month.
• Standard Plan: 3 days a week, $50 a month.
• Master Plan: 4 days a week, $55 a month.
• Pro Plan: 5 days a week with 45-minute classes, $75 a month.

When two or more family members enroll, the total monthly fees are reduced by 10% for 2 students, 15% for 3 students and 20% for 4 or more.

• Fees are paid monthly in advance. We share the payment methods and confirm the total amount before you pay.
• Payment is due before the first class of each billing period.
• If payment is late, classes may be paused until it is received.
• Any bank, transfer or exchange charges are paid by the person sending the payment.
• We may change our fees. We will tell you at least one month before a change applies to you.

6Class scheduling

Regular classes run Monday to Friday. Students who can only study at the weekend can take Saturday and Sunday classes on the Starter and Beginner plans.

Classes are 30 minutes long on the Starter, Beginner, Standard and Master plans, and 45 minutes on the Pro Plan. Class times are agreed between you and the academy and are arranged in your local time zone. Please join each class on time. If a student joins late, the class still ends at its scheduled time.

If you want to change your regular class time, please ask our team. We will try to find a new time with the same teacher, but this depends on availability.

7Missed and rescheduled classes

• If you need to miss a class, please tell us at least 24 hours before it starts. We will try to arrange a make-up class in the same billing period.
• If you miss a class without notice, it counts as taken and a make-up class is not guaranteed.
• If a teacher misses a class, we will offer a make-up class or, if that is not possible, refund that class.
• Make-up classes cannot be carried into the next billing period unless we agree in writing.

8Teachers

All our Quran teachers are female. We assign a teacher based on the course, the student's level, the language you prefer (English, Urdu or Arabic) and the class time. We do our best to keep the same teacher for each student.

Sometimes we may need to change a teacher, for example because of illness, travel or a schedule change. We will tell you in advance whenever possible. You may also ask for a different teacher at any time, and we will arrange one when a suitable teacher is available.

9Students under 18

A parent or guardian must enroll any student under 18 and agree to these terms on the student's behalf. The parent or guardian is responsible for:

• giving correct information about the child,
• making sure the child joins classes on time and from a suitable place,
• supervising the child's use of the device and internet during class,
• paying the fees.

For young children, we recommend that a parent or guardian stays nearby during lessons.

10Online safety and conduct

We want every class to be safe, respectful and focused on learning. Students, parents and teachers are expected to:

• dress modestly and behave respectfully in every class,
• join from a quiet place with a suitable background,
• use only the class platform, phone numbers and accounts shared by the academy,
• keep conversations about the lesson and the student's progress.

Teachers do not contact students privately outside the academy's official channels, and every class is taught by a female teacher. If anything during a class makes you uncomfortable, please tell us straight away using the details in the Contact section below.

We may pause or end classes for anyone who behaves in an abusive, unsafe or inappropriate way.

11Class recordings

We do not record classes unless we tell you first and you agree. Students and parents should not record, share or publish classes or teachers' images without the teacher's and the academy's permission.

12Technical requirements

Classes are held live online. You need a phone, tablet or computer with a working microphone, a camera where requested, and a stable internet connection. We will tell you which app to use before your first class.

If a class is interrupted because of a problem on our side, we will offer a make-up class. If the problem is on the student's side, the class time still counts.

13Cancellation and refunds

Our rules for cancelling an enrollment and for refunds are explained in our Refund & Cancellation Policy, which forms part of these terms.

14Pausing or ending classes

You can pause classes (for example for travel, exams or Ramadan) or stop them by telling us on WhatsApp or by email before your next billing period starts. No fees are due during a pause. Fees already paid for the current period are handled according to our Refund & Cancellation Policy.

We may pause or end a student's classes if fees are not paid, if these terms are broken, or if we can no longer provide a suitable teacher. If we end classes for a reason that is not your fault, we will refund any classes that were paid for and not taken.

15Our content

The text, images, logo, lesson materials and other content on this website and in our classes belong to Al-Qiswa Quran Academy or are used with permission. You may use lesson materials for the student's personal learning. You may not copy, sell or publish them without our written permission.

16Privacy

We collect only the information we need to arrange and teach classes, such as names, country, contact number and the student's age and level. We use it only to run your classes and to contact you about them, and we do not sell it to anyone. How we use and protect this information is explained in our Privacy Policy.

17Limitation of liability

We take care to provide good teaching and accurate information. Learning progress depends on each student's effort, practice and attendance, so we cannot guarantee that a student will finish a course within a set time.

We are not responsible for problems caused by internet services, devices or apps outside our control. As far as the law allows, our total responsibility to you is limited to the fees you paid for the current billing period.

18Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last changed. If a change affects current students in an important way, we will tell you by WhatsApp or email before it applies.

19Governing law

These terms are governed by the laws of Pakistan. If a disagreement cannot be settled by talking with us first, it will be handled by the courts of Pakistan. This does not remove any rights you have under the consumer laws of the country where you live.

20Contact us

If you have a question about these terms and conditions, please contact Al-Qiswa Quran Academy, Lahore, Pakistan: