Privacy Policy

1About this policy

This Privacy Policy explains what personal information Al-Qiswa Quran Academy collects, why we collect it, how we use and protect it, and the choices you have. It applies to our website alqiswaquran.com, our WhatsApp and email contact, and our online Quran classes.

In this policy, "we", "us" and "the academy" mean Al-Qiswa Quran Academy. "You" means a visitor, a student, or the parent or guardian of a student.

2Who we are

Al-Qiswa Quran Academy is an online Quran academy based in Lahore, Pakistan. Our female teachers give live one-to-one Quran classes to students in different countries. We are responsible for the personal information described in this policy. You can reach us using the details in the Contact us section.

3Information we collect

Information you give us when you fill in our contact or free trial form, message us on WhatsApp, email us or enroll:

• the name of the student and of the parent or guardian,
• phone or WhatsApp number and email address,
• country and time zone,
• the student's age, current level, the course you are interested in and preferred class times,
• any message or question you send us.

Information from classes and payments: class schedules, attendance, the teacher's notes on progress, and payment records such as the amount, date and payment method. We do not store full card or bank account numbers on our website.

Information collected automatically when you visit the website: basic technical data such as your browser type, device, the pages you visit and an approximate location based on your IP address. This is collected through cookies and similar tools, explained in the Cookies section.

4How we use your information

We use personal information only for these purposes:

• to reply to your questions and arrange your free trial class,
• to enroll students, match them with a suitable female teacher and schedule classes in your time zone,
• to teach classes, track progress and share feedback with parents,
• to manage fees, payments, pauses, cancellations and refunds,
• to send class reminders and important updates about our services or policies,
• to keep classes safe and to prevent misuse of our services,
• to understand how visitors use our website and improve it.

We use your information because you asked us to provide a service, because we need it to deliver the classes you enrolled in, because the law requires it, or because we have a fair business reason to do so, such as keeping our website secure. Where the law asks for your consent, for example for some cookies, we ask for it first.

5Contact form and WhatsApp

When you send our contact or free trial form, your details are prepared as a WhatsApp message to our academy number so our team can reply quickly. WhatsApp is a service of Meta, and messages sent through it are also covered by WhatsApp's own privacy policy.

We use WhatsApp and email only to talk about your enquiry, classes, fees and progress. We do not add you to marketing groups without your permission.

6When we share information

We do not sell or rent your personal information to anyone. We share it only when needed:

• With our teachers, who receive the student's name, level, class time and the details they need to teach.
• With service providers who help us run the academy, such as our website hosting, the video class app, WhatsApp, email and payment services. They may use the information only to provide their service to us.
• When the law requires it, or to protect the safety of a student, a teacher or the public.

7Cookies and analytics

Our website uses cookies, which are small files stored in your browser. Some cookies are needed for the website to work. Others help us understand how visitors use the website and measure our advertising.

We may use Google Analytics to see which pages are visited, and Google Ads to show our ads and measure how many people contact us after seeing them. These Google services may use cookies to show ads based on your past visits to our website. You can learn how Google uses this information at How Google uses information from sites that use its services.

You can turn off personalised ads in Google Ads Settings, block or delete cookies in your browser settings, or use the Google Analytics opt-out add-on. Blocking some cookies may affect how the website works.

8Children's privacy

Many of our students are children. A parent or guardian must book classes and give information for any student under 18. We collect only the details needed to teach the child, such as name, age, level and class times.

Children's classes are taught only by female teachers, are not recorded unless we tell you first and you agree, and take place only on the academy's official app and numbers. If you believe a child has sent us personal information without a parent's permission, please contact us and we will delete it.

9How long we keep information

We keep personal information only as long as we need it for the purposes in this policy. Enquiry details from people who do not enroll are deleted when they are no longer needed. Student and payment records are kept while the student studies with us and afterwards only for as long as needed for accounts, refunds or legal reasons. After that we delete them or make them anonymous.

10How we protect information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. Our website uses a secure HTTPS connection, access to student details is limited to the staff and teachers who need them, and teachers may contact students only through the academy's official channels.

No method of sending or storing information online is completely secure, so we cannot guarantee absolute security, but we work to protect your information and will act quickly if a problem happens.

11International students

Our academy is in Pakistan and our students live in many countries. When you contact us or enroll, your information may be processed in Pakistan and by our service providers in other countries. We protect it in the same way wherever it is processed.

12Your rights and choices

You can ask us at any time to:

• tell you what personal information we hold about you or your child,
• correct information that is wrong or out of date,
• delete your information, unless we must keep it for a legal reason,
• stop sending you updates that are not about your classes.

Send your request on WhatsApp or by email. We may ask you to confirm who you are before we act on it, and we reply within 30 days. Depending on where you live, you may also have the right to complain to your local data protection authority.

13Links to other websites

Our website has links to other sites, such as WhatsApp, Facebook and Google. We are not responsible for how those sites collect or use information. Please read their privacy policies when you visit them.

14Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last changed. If a change affects how we use your information in an important way, we will tell current students by WhatsApp or email.

15Contact us

If you have a question about this Privacy Policy or your personal information, please contact Al-Qiswa Quran Academy, Lahore, Pakistan: