Refund and Cancellation Policy

1About this policy

This Refund and Cancellation Policy explains how cancellations, pauses and refunds work for online Quran classes at Al-Qiswa Quran Academy. It forms part of our Terms and Conditions.

It applies to every student who pays fees to Al-Qiswa Quran Academy, and to the parent or guardian who pays for a student under 18.

2Free trial class

The first trial class is free. No payment is taken before or during the trial, so there is nothing to cancel or refund. If you decide not to continue after the trial, you do not need to do anything.

3How billing works

• Fees are paid monthly in advance, before the first class of each month.
• Each payment covers the classes in your monthly plan, based on the number of class days per week (for example, 4 classes on the Starter Plan and 20 on the Pro Plan). The fee does not change by course.
• Plans start at $35 a month, and families with two or more students get a discount. See our Pricing page.
• Your enrollment continues from one month to the next until you tell us you want to stop.

4Cancelling your enrollment

You can stop classes at any time. To cancel, send us a message on WhatsApp or by email before your next billing period starts. We will confirm your cancellation in writing.

Once you cancel, no further fees are due. Classes already paid for in the current billing period stay available until the end of that period.

5Refunds for the current billing period

• Classes already taken are not refundable.
• Classes missed without notice count as taken and are not refundable.
• Remaining classes after you cancel can be taken until the end of the billing period. They are not refunded, except in the cases listed below.

We will refund paid classes that were not taken when:

• the academy cancels classes or cannot provide a suitable teacher,
• a teacher misses a class and a make-up class cannot be arranged,
• classes cannot continue because of a technical problem on our side,
• you were charged twice or charged the wrong amount.

6Missed and make-up classes

If you tell us at least 24 hours before a class that you cannot attend, we will try to arrange a make-up class in the same billing period. Make-up classes are not carried into the next period unless we agree in writing. More detail is in our Terms and Conditions.

7Pausing classes

If you need a break, for example for travel, exams or Ramadan, tell us before your next billing period starts. We will pause your enrollment and no fees are due during the pause. When you return, we will try to keep the same teacher and class time, but this depends on availability.

8If you are not happy with a teacher

If a class or teacher is not right for the student, please tell us first. We will try to fix the problem, usually by arranging a different female teacher or class time. If we cannot find a suitable solution, you can cancel and we will refund any paid classes that were not taken.

9Fee changes

If our fees change, we will tell you at least one month before the new fee applies to you. If you do not want to continue at the new fee, you can cancel before it starts and no extra charge will be made.

10How to request a refund

Send us a message on WhatsApp or email with:

• the student's name,
• the billing period and amount paid,
• the reason for the refund request.

We will reply within 7 working days. If a refund is approved, we send it by the same method you used to pay, within 14 working days. Bank, transfer or exchange charges are not refunded.

11Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Changes apply to future billing periods, not to fees already paid.

12Contact us

If you have a question about refunds or cancellations, please contact Al-Qiswa Quran Academy, Lahore, Pakistan: